Tech Support Service Policy

 At SmartiQo, our Tech Support Service is designed to provide expert assistance and effective solutions to ensure a seamless smart living experience for our valued customers. We are committed to resolving your technology-related concerns efficiently and professionally. 

Support Availability & Channels

We offer multiple support channels to suit your convenience:

  • Phone Support:

Call or video call our dedicated support hotlines for immediate assistance:
  +91 99090 47190 | +91 99090 47185
 (Preferred first mode of contact)

  • Email Support:

Reach out to us at techsupport@smartiqo.com for any inquiries or concerns.

Support Hours:

Monday to Saturday | 10:00 AM – 7:00 PM
Emergency support may be available beyond regular hours on a case-by-case basis.

We assist your Electrician, Civil Engineer, or Carpenter during installation to ensure our smart products are set up correctly. 

Resolution Process

Our goal is to resolve your issue as swiftly as possible—ideally in a single interaction. However, some cases may require additional time for in-depth investigation and troubleshooting.

Service Charges

Our technical support services are structured as follows:

  • Free Support is provided for issues covered under your product’s warranty.
  •  Chargeable Support applies:
    • For products no longer under warranty
    • For issues outside warranty scope
    • For any on-site visit (regardless of warranty status)

  • Virtual Support (Call/Video Call) is always free of charge and is encouraged to avoid additional costs.

    These charges are based on the nature of the issue, distance, and resource requirements, ensuring fair compensation for our time and expertise. 

  • On-Site Visit Charges
Sr. No. Distance Cost
1. 15Km 300Rs.
2. 45Km 500Rs.
3. 70Km 800Rs.
4. 100Km 1000Rs.

  • Note:

    • These charges are fixed and non-negotiable.
    • Visit fee must be paid prior to service confirmation.
    • Even if the service itself is free under warranty, the visit fee still applies. 

    Customer Responsibilities

    To help us serve you better, we request you to:

    • Ensure everything is ready for the engineer’s visit.
    • Provide accurate and complete details of the issue.
    • Follow all instructions given by our support team.
    • Obtain any necessary permissions for remote system access.
    • Maintain respectful and professional behaviour at all times.

    Important:
     Misconduct, abuse, or disrespect toward our support staff will result in immediate cancellation of the service. The company reserves the right to take appropriate action in such cases.

     

    Policy Terms

    • While we strive to deliver effective and reliable support, we cannot guarantee outcomes for every issue.
    • This policy is subject to change at any time. Any updates will be communicated directly through official channels.
    • By availing our Tech Support Service, you agree to the terms outlined in this policy.
    • In case of any misconduct by a service engineer, please contact our team immediately for resolution.

     

    Thank you for choosing SmartiQo!
    We understand your concerns regarding our service and sincerely appreciate your continued cooperation. Delivering the best possible service experience remains our top priority.